Privacy policy
Last updated: 24 October 2025
Pocket Perfection operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Pocket Perfection is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website. By using or accessing the Services, you agree to the terms of this Privacy Policy.
Personal Information We Collect
We collect and process personal information that can identify you or be linked to you. This may include:
- Contact details such as your name, address, phone number, and email address.
- Payment and billing information such as credit card or debit card details.
- Order and transaction information such as the items you purchase, return, or view.
- Account information such as your login details, preferences, and settings.
- Device and usage information such as your IP address, browser type, and how you interact with the site.
- Communications you send to us, including customer support messages and feedback.
We collect this information directly from you, automatically through your use of our website, or from our service providers (for example, payment processors and delivery partners).
How We Use Your Personal Information
We use your personal information to:
- Process and fulfil your orders, including payment, delivery, returns, and exchanges.
- Communicate with you about your order or account.
- Provide customer support and respond to enquiries.
- Improve our products, services, and website experience.
- Send marketing emails and promotions, if you have opted in.
- Detect and prevent fraud or unauthorised transactions.
- Comply with legal and regulatory requirements.
Marketing Communications
We will only send you marketing or promotional communications if you have opted in to receive them. You may withdraw your consent at any time by clicking “unsubscribe” in our emails or by contacting us directly.
Disclosure of Personal Information
We may share your personal information with:
- Shopify, which provides our online store platform.
- Service providers such as couriers, payment processors, and IT support companies.
- Business and marketing partners who help us operate or advertise our Services.
- Government authorities or regulators if required by law.
- Other third parties where you have given your consent.
Shopify and International Processing
Our store is hosted on Shopify. Shopify provides us with the e-commerce platform that enables us to sell our products and services. Your personal information is stored through Shopify’s data storage and databases. Shopify may store and process your personal information outside South Africa in countries such as Canada, the United States, or others. Shopify is required to ensure that your information is handled securely and in accordance with applicable privacy laws. You can read more about Shopify’s privacy practices at: https://www.shopify.com/legal/privacy
Security and Retention
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. However, no system is completely secure, and we cannot guarantee absolute security. We retain your information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law.
Your Rights
Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct or delete your personal information.
- Object to the processing of your personal information for specific purposes, such as direct marketing.
You may exercise these rights by contacting us at orders@pocketperfection.co.za. We may require proof of identity before acting on your request.
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site performance. You can choose to disable cookies through your browser settings, but this may affect certain site functions.
Children’s Data
Our website and services are not intended for use by children. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us so that we can delete it.
Complaints
If you have any concerns about how we handle your personal information, please contact us at orders@pocketperfection.co.za. If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa at complaints.IR@justice.gov.za.
Compliance
This Privacy Policy is intended to comply with the Protection of Personal Information Act (POPIA) of South Africa. Where Shopify or any of its partners process your information internationally, those parties are required to maintain equivalent levels of data protection.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will always include the “Last updated” date at the top of this page.
Contact
If you have any questions about this Privacy Policy or our data protection practices, please contact us at:
Inclusive Solutions Pty Ltd t/a Pocket Perfection
VAT No: 4560219190 | Reg. No: 2020/779390/07
Queen Street, Knysna, Western Cape, South Africa
orders@pocketperfection.co.za | +27 71 648 2526
